Returns Policy

RETURNS :

Goods that are faulty or do not fit must be returned to Rockworld Fulfillment, 1366 N. Hundley St., Anaheim, California, 92806 US within 7 working days of the item being received by the customer.

REFUND POLICY :

You can cancel/ask for a refund of your order within 30 days of receiving it by contacting us. Once you have cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you will be refunded the price of the item(s) within 14 days. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We will refund the same means of payment as you used to make your purchase.

EXCHANGE POLICY :

Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).

You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.